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Mark Bradman Blog





  • 16 May

    Recording & Reporting Salesman Activity


    Reading a discussion in a Sales Manager forum I was surprised by the number of opinions listing reasons for easing reporting requirements on salesmen.

    This was in stark contrast to my own experience that call reporting and call follow-up are two key areas of the sales process.

    How can we as sales professionals be taken seriously when our leaders promote such sloppy practises as basing sales management on short weekly updates from salesmen on key accounts?

    Recording & Reporting Salesman Activity

    Let’s look at how Microsoft Dynamics CRM 2011 can help Sales Managers and Salesmen alike with superior reporting without compromising the time taken to ...

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  • 02 May

    Training in Microsoft Dynamics CRM


    One of the best things about Microsoft Dynamics CRM is the wealth of training available to help you take full advantage of its functionality.

    In fact, there is so much training available through multiple channels that it is almost overwhelming.

    With this in mind, we will help simplify matters for you with this blog:

    • Microsoft eLearning – Online Training
    • Microsoft Classroom Learning – Instructor-Led Training
    • Microsoft Certification

     

    Training in Microsoft Dynamics CRM

    1.       Microsoft eLearning - Microsoft’s very own online training courses which you can access through the Internet from across the world. Not only do these enable you to learn at your own ...

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  • 22 Apr

    What is CRM?


    If you’re happy with your sales team doing their own thing without ever knowing what promises they’re making or to whom, then you probably don’t need CRM.

    If you’re happy with your sales staff recording their customer calls on bits of paper or excel spread sheets that no one else ever sees, then you probably don’t need CRM either.

    If you’re happy to have your customers calling your sales staff multiple times per day about problems that never get resolved, then you definitely don’t need CRM.

    What is CRMWhat is CRMWhat is CRM

    But if you want your business to work smarter, get results, build on-going relationships ...

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