In this blog post I will show you how to create a Global Email Template in Dynamics CRM 2011 and include dynamic values contained in other template types such as Lead and Contact. The Global Email Template only allows you to insert fields from the User form. This limited functionality can be eliminated, which will allow us to enjoy all the benefits of using a Global Email Template and insert any dynamic value.
To start open your Dynamics CRM 2011 environment:
Navigate to Settings, and click on Templates, E-mail Templates then create a New Email Template. When prompted to ...