CyTrack Technologies are Microsoft Gold Certified Partner who specializes in development and distribution of Computer Telephony Integration & Call Centre Business Communications Software. CyTrack offers powerful and versatile Business Communications Product suites designed to deliver the business benefits and functionalities that Computer, Telephones and Internet can provide.
CyTrack modules are designed with simplicity and elegance for both familiarities of use and integration functionalities. They provide freedom of connectivity options and support integrations with leading CRM brands, most telephone system and VoIP including multi and remote site operability and centralized management.
Key Benefits
• Keeps you connected by linking your most important business tools- the telephone, PC, your customer contact systems and the Internet.
• You can cut your business cost using the latest technology such as VoIP and CTI with the features and functions provided by CyTrack whether you are in one location or connected in many different geographical zones or simply remote workers.
• You can use with your own choice of telephony system and customer database as CyTrack products are endorsed by most leading telephone and CRM platform.
• CyTrack’s Unified Communications module provides wide range of applications that can help you to enrich your business relationships. You can choose the modules you need and add later at any time without redundancy.
Key Features
1. CyTrack Business Intelligence Suite
Cytrack Business Suite consists of four main modules or application that delivers historic records and current information on the business communications activities to support better business analysis and decision making. With Cytrack Business Suite you can have 360 degree view of all your communications and business KPI’s in real time and historic data. Learn more
2. CyTrack Unified Communications Suite
Unified Communications is the process of managing disparate communications methods such as email, text, fax, VoIP, video and web conferencing into one centrally managed solution. CyTack technology can unify all your business communications on the PC desktop with CyDesk. You can better serve your customer by offering them choice in the way they communicate with you while handling the log information efficiently. Learn more
3. CyTrack Unified Contact Centre Technologies
Cytrack Unified Contact Centre suite brings together all three important product groups of CyTrack combining Unified Communications Suite and Business Intelligence Suite. CyTrack UCC Suite can talk to your customer database or CRM to let you know who your customers are and how they wish to be serviced. You will be able to manage your customer request via routing to the most appropriate people on your organisation and communicate via email, fax, SMS, web chat, website callbacks, call back in queue or proactive outbound telemarketing and customer call backs. Learn more