CyTrack Unified Communications Suite provides integrated solutions to centrally managed disparate communication methods. You can control your telephony from your PC and click to dial straight away from database and CRM or anywhere in Windows.
Main features:
1. CyDesk - Telephony Unified Communications
CyDesk links two important business tools- the PC and the telephone. It can be used stand-alone or integrated to Outlook, CRM or Database, Access and many other Windows Based Applications. You can have log history of calls made, received and even missed to your CRM.
2. CyConsole - Unified Communications for Front Desk Operators
CyConsole is an intelligent PC based Telephone Operator Console that provides computer assisted functions to enable superior operator service for any busy front desk environment. The features includes Screen Pop up Caller ID and/or the name of the number called, Prompts and Scripts for Customised and Specific Call Answer, simple click and transfer, Integrated Directory of Users and Departments and optional Integrated messaging options.
3. CySMS - Integrated SMS Messages Service
CySMS provides efficient and directed means of communicating with clients and partners via SMS. All CyTrack modules can be added with SMS functionalities and you can send SMS directly from your desktop to team colleagues, from your database or CRM to clients for marketing purpose, create Auto- call-backs from SMS response and route SMS replies and requests to service & sales staffs.
4. CyChat - Instant Web Chat Server
CyChat offers instant access between customers, partners and teams via Web Chat Instant Messaging. CyChat can be used as stand- alone or can be integrated with customer Database or CRM for enhancing Web Chat and also with CyQ solutions for full Multi-Media Call Centre functionality.
5. CyVoice - Voice Recognition and Vocaliser Application Manager
CyVoice leverages the power of voice recognition by utilising nuances speech recognition software which is most accurate and high performing Automatic Speech Recognition and supports more than 54 languages and dialects. With CyVoice you can recognise your client’s speech for choices in how they wish to be serviced and deliver improved customer service experience.