Compatible With:
• Dynamics CRM 4.0 (On Premise / Partner Hosted)
As Microsoft Dynamics CRM users, we are all aware of the benefits of the Knowledge Base feature – providing us with a central library of information to assist us in our day to day work. Now you can provide the same benefit for your customers. Through our Knowledge Base Portal your customers can access interesting, informative and helpful articles and documentation, overall, helping them, help themselves.
Improved Customer Service
With our Knowledge Base Portal solution you can improve the customer service that your organisation provides. You can now give your customers another support option, allowing them to find information for themselves, without them having to spend time tracking down an appropriate person to talk to. Your customers will appreciate this new level of control.
More Informed Staff and Customers
The Knowledge Base is a hub for useful, informative information that can not only help your staff with their everyday work but also now help your customers expand their knowledge through access to this same information. Expanded knowledge for your customers will allow them to get the very most out of their product or service that they can and ultimately be much more satisfied with their purchase.
Save Time
If a customer needs to find out information they will be able to easily access the Knowledge Base Portal online first, before coming to you with their query. Quite often customer queries are similar and easily answered. If you provide these common queries and answers in your Knowledge Base you can save a lot of time and resources that could be used elsewhere.
How it works:
The Knowledge Base Portal is an article and document management tool that can be implemented in any organisation with Microsoft Dynamics CRM.
Customers of you organisation can access the Knowledge Base Portal and search for articles and documentation that will be useful or is of interest to them. They also have the ability to rate articles and documents, comment on them and share them through various social media.
The Knowledge Base Portal will hook into your internal Microsoft Dynamics CRM system taking what the out-of-the-box Knowledge Base can already do even further and providing seamless integration with the other Dynamics CRM modules.