Microsoft Dynamics CRM is a software package to enable Customer Relationship Management within your organisation. In other words, it is a system that will assist you with all things to do with managing your customer relationships from acquisition to retention.
In its simplest form, Dynamics CRM focuses on three main modules – Sales, Marketing and Customer Service. But, with the ambition of the xRM platform this system can be tailored to suit your organisations unique business needs - whatever they may be.
Why Dynamics CRM?
With Dynamics CRM you gain the ability to streamline processes across your entire organisation which, in turn, greatly increases efficiency and drives profitability. The solution is adaptable and can be integrated with other systems within your organisation. Whatever your individual business needs may be Dynamics CRM can add huge value to your organisation.
Being a Microsoft product brings with it familiarity allowing staff to quickly adopt the new system. There is always an element of risk when implementing a new system within an organisation but the native feel of this system brings ease of transition, significantly reducing the associated risk. Dynamics CRM can be easily integrated with other Microsoft programs including Outlook, Office, SharePoint and Communicator bringing connection and greater convenience.
Benefits of Dynamics CRM
• Comprehensive Customer Profiles
Have a clear, 360 degree view of your customers allowing for more effective and profitable communications.
• Automation
Streamline your business processes with automation of workflows and time-consuming manual tasks creating greater efficiency.
• Functionality
You can choose between an on premise or hosted solution whichever best suits your situation. You also have the option to work online or offline.
• Connection
Integrate Dynamics CRM with existing systems within your organisation to create synergy and connection between functions.
• Visibility
Gain visibility and accessibility across all departments and functions within your organisation permitting a birds-eye view and therefore more informed and better decision making.
• Familiarity
The native usability being a Microsoft product allows for fast adoption and ease of transition to the new system. The likelihood of a successful implementation into your organisation is greatly improved.
• Valuable Tools
Tools are available within Dynamics CRM to enhance your Sales, Marketing and Customer Service efforts overall increasing profitability.
If you would like to talk to us about how Microsoft Dynamics CRM can help your organisation, please contact us.